1. Processing Time

All standard orders are meticulously processed within 24 hours. Orders are not processed, shipped, or delivered on weekends or holidays. For bespoke and custom architectural orders, processing times may vary significantly depending on the craftsmanship required and will be communicated directly at the time of purchase by our specialized team.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed securely at checkout. Standard delivery typically takes 3-7 business days depending on the location. Due to weather conditions or other external factors, there’s possibility of delay in delivery of products to ensure safe transit.

3. Shipment Confirmation and Tracking

You will receive a shipment confirmation email or SMS containing your tracking details once your order has been deployed. The tracking details will be active within 24 hours. Our logistics partners will often contact you directly to schedule delivery for larger items.

4. Damages During Transit

CROMIO ensures secure, impact-resistant packaging for all our delicate fixtures. However, if your item arrives damaged, please document the damage extensively with photographs and contact us immediately (within 24hrs of delivery received) so we can arrange an expedited replacement and file a claim with the carrier.

Note:Unboxing video is must as a proof for verification and damage claims.