1. Cancellations
Orders can only be cancelled before dispatch for a full refund. Once an order has been processed and shipped, it cannot be cancelled.
2. Returns
We accept returns within 7 days of delivery if the product is defective, damaged during transit, or if you received the wrong item. To be eligible for a return, the item must be unused, in its original pristine packaging, and in the exact condition that you received it.
Note :Unboxing video is must as a proof for verification and damage claims.
3. Refunds
Once your return is received and meticulously inspected by our quality team, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 2-3 business days. Please note that shipping costs are non-refundable.
4. Non-Refundable Items
Custom-made products, specific bespoke requests, installed fixtures, and items sold during clearance sales are final sale and are not eligible for returns or refunds unless verified as defective upon arrival.